Shipping
Standard Commercial pack: Our packaging is determined by the part number and quantity shipped. (Contact ERG for any special requirements).
All shipping charges (including custom fees), bank fees and foreign currency exchange fees are the responsibility of the buyer.
Delivery Terms
PLEASE NOTE: If shorter than standard delivery is required, premium transportation must be authorized.
Rescheduling or cancellation of orders or quantities requires prior factory approval. Buyer is responsible for all work in process. ERG reserves the right to back bill for the difference in price between the original quantity ordered and the total quantity shipped. If ERG has to reschedule, due to Production capabilities, the Customer will be notified of new promise date by means of a Revised Order Acknowledgement.
Short Shipments Clause
Shipment Terms
Standard ship method is Federal Express Economy. Freight Charges plus a handling fee will be prepaid and billed unless otherwise specified on the Customer Order by means of a freight account number for collect freight terms.
Standard Commercial pack: Our packaging is determined by the part number and quantity shipped. (Contact ERG for any special requirements).
All shipping charges (including custom fees), bank fees and foreign currency exchange fees are the responsibility of the buyer.
Delivery Terms
Standard Production lead-time is 30 working days ARO for most products.
PLEASE NOTE: If shorter than standard delivery is required, premium transportation must be authorized.
Rescheduling or cancellation of orders or quantities requires prior factory approval. Buyer is responsible for all work in process. ERG reserves the right to back bill for the difference in price between the original quantity ordered and the total quantity shipped. If ERG has to reschedule, due to Production capabilities, the Customer will be notified of new promise date by means of a Revised Order Acknowledgement.
Short Shipments Clause
Due to our manufacturing process, ERG reserves the right to allow for overages and shortages up to 4 pcs. for orders of 50 pcs. or more. The customer will be responsible for the overage and/or also responsible to notify ERG if the shortage amount needs to be filled.
Warranty
If the returned Product was rendered defective through misapplication or abuse, as determined solely by ERG’s testing and/or inquiry,then no credit or refund will be issued, and replacement Product will be shipped only as a result of a new purchase order with the factory.
Returns
Contact Us at sales@erglighting.com or (607) 754-9187
Custom solution for you
From USA-made LED drivers and dimmers to full lighting solutions, our years of expertise can help you reach the perfect solution to your LED lighting needs. With our in-house engineering team, ERG Lighting takes a very personal approach when designing and manufacturing products to meet your exact specifications!