Shipping & Returns
Standard ship method is Federal Express Economy. Freight Charges plus a handling fee will be prepaid and billed unless otherwisespecified on the Customer Order by means of a freight account number for collect freight terms.
Standard Commercial pack: Our packaging is determined by the part number and quantity shipped. (Contact ERG for any special requirements).
All shipping charges (including custom fees), bank fees and foreign currency exchange fees are the responsibility of the buyer.
Standard Production lead-time is 30 working days ARO for most products.
PLEASE NOTE: If shorter than standard delivery is required, premium transportation must be authorized.
Rescheduling or cancellation of orders or quantities requires prior factory approval. Buyer is responsible for all work in process. ERG reserves the right to back bill for the difference in price between the original quantity ordered and the total quantity shipped. If ERG has to reschedule, due to Production capabilities, the Customer will be notified of new promise date by means of a Revised Order Acknowledgement.
Short Shipments Clause
Due to our manufacturing process, ERG reserves the right to allow for overages and shortages up to 4 pcs. for orders of 50 pcs. or more. The customer will be responsible for the overage and/or also responsible to notify ERG if the shortage amount needs to be filled.
ERG, for a period of five (5) years from the date of manufacture, warrants that the Product will be free of defects in design, materials or workmanship. This warranty is issued in lieu of all other warranties, expressed or implied, and is limited to the replacement of the Product or a refund of the net purchase price of the Product at ERG’s sole option.
If the returned Product was rendered defective through misapplication or abuse, as determined solely by ERG’s testing and/or inquiry,then no credit or refund will be issued, and replacement Product will be shipped only as a result of a new purchase order with the factory.